Predective Dialer / Auto Dialer
Predictive Dialer Software.
Description:
12.0 Version Predictive Dialer Software uses complex statistical algorithms to try and anticipate operator availability. It is designed to place a huge number of calls in shorter time periods. It will place a call even before an operator is free but will calculate that by the time the dialed call is required to be transferred to an operator, one will have ended the previous call and be free. Unlike auto dialers which dial only after one call has been ended, predictive dialers eliminate the time wasted between dialing and when the operator actually starts talking. The system is built to handle placing calls, and all situations after that (answering machines, busy tones no answer) so that the operator doesn’t have to waste time doing these.
How does predictive dialer software work?
Predictive dialers collect a lot of information such as
Average call length
The number of available operators
Available lines
Average number of calls before someone actually picks up
Time required by the machine to dial and transfer the call to an operator
Other Details:
Analyzing all these statistical information’s and using complex algorithms the software provides an almost accurate prediction of how long each operator will be occupied and optimizes the downtime of the operator by automating most of his tasks. By the time the operator ends the current call, there will be another connected call waiting for them. The system predicts the best time to place the calls and how many calls will need to be made based on this collected information.
Benefits:
One might think that saving a few seconds is not an advantage worth installing a predictive dialer however when there are a thousand or more calls placed per hour, the difference will be evident. It is most useful for outbound call centers which have bulk number of outgoing calls. With the software handling most of the time consuming tasks and dialing numbers till someone actually picks up, operators are given more time to improve their customer interaction skills and decreases idle time.
The dialer also adheres to the National Do Not Call Registry. It is easy for the predictive dialer to import and maintain lists and check the number being dialed against them. Operators are no longer responsible for dialing and thus, removing possibilities of human error. This ensures to constant and updated compliance with any calling regulations.
Additional Information:
Item Code: SRTY96342
Delivery Time: One Week
