Health is one of the basic amenities of life and, therefore, healthcare sector is expanding day by day, medical facilities are advancing, people are being more conscious of their health and seek professional consultation for alarming symptoms, but, then it is not just the team of doctors and medical experts that can manage this whole system as they require a managing team who would look after the back-office profiles of the healthcare sector. Let us understand this in an easier way here.
Let us suppose you are into the business of healthcare and have an expert team of doctors who can handle any emergency, now, somewhere in your vicinity or far from has an emergency health situation and needs immediate help but has no access to conveyance or the knowledge if he/she can be treated at your place, then how would he connect to your center? Here comes the role of healthcare bpo who deal with such situations, patients can easily reach them via call or chat medium and further guide them.
Medical institutions, clinics, health centers hire outsourcing agencies to handle these calls along with other services as outsourcing companies are competent to handle such amount of calls calmly as usually when someone with a health issue makes an inquiry call he/she is already stressed out and is looking for a solution.
Medical patients who are undergoing any treatment be it medication, pre-surgery or post-surgery, physiology or counseling sessions have a common complaint that though they are treated by healthcare professionals yet they do not understand their treatment procedure and prescription content as it includes medical terminology and doctors could not explain them everything in detail hence they could hardly related to their treatment.
To resolve this issue healthcare bpo sector provide customer-oriented services like transcription service where an attendant helps you to understand your medical report like what tests were performed with your blood sample and for what purpose, what does your x-ray report conveys, the sugar level in your body and what is considered to be normal level and other things like that. Healthcare bpo is not just limited to infotainment but also deals in financial services, let us know more about other services below.
What are the main healthcare bpo services?
- Inquiry Calls: To attend bulk incoming calls from the patients or emergency cases
- Revenue Cycle Management: To monitor issues related to finance like inaccurate payments, billing processes, healthcare plans, reimbursement & insurance claims and more so that there is regular and uninterrupted cash-flow.
- Medical Transcription: To convert the digital medical report and notes into a systematic readable form so that whosoever has access to it could easily understand it.
- EMR Software: EMR means Electronic Medical Record that contains the medical journey of the patient. Everything from the first diagnosis to medical prescriptions and detailed history.
- Medical Animation & Illustration: The use of graphic designing and 3D technology for a better understanding of the medical procedure and typical surgeries performed by the doctors.
To know about the healthcare bpo and services rendered please contact Ascent Bpo. Reduce the cost of extended infrastructure and extra staff that you shall be requiring to handle your online customer queries and other back-end jobs, and enjoy our hospitality services. We have a well-trained staff backed by the latest technology. Connect to us to know more.
